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Shipping & Returns

Due to changes in postage rates, the stated shipping is an estimate only.  Please contact us before ordering if you want an exact shipping quote.

Our website DOES NOT combine shipping- but we do! Please contact us to get an exact shipping quote for your order.

NEW ZEALAND ORDERS

Orders will be sent via Standard mail or Tracked Courier unless otherwise requested.
We will try our best to have your parcel couriered/mailed to you within 2-3 working days from received payment unless you are advised otherwise due to delays.
Occasionally, we may be unable to supply a product or there may be a delay on a particular order. We will contact you if any of these problems arise, as we sometimes carry limited quantities of certain stock. If we have run out of a product at the time of ordering we will back order and advise you of an approximate delivery time.

We have a no handling fee policy on orders over $100 NZ

INTERNATIONAL ORDERS 

The delivery cost of all international orders is calculated according to the weight and size of the products you order. If you would like to know the cost of delivery before you order please contact us. This website has no way of calculating combined orders- please email for a quote  

INTERNATIONAL DELIVERY TIMES 
We use standard International Air postage for all international orders. 
The target delivery times are as follows: 
• Australia (Zone A) -- 3-10 days
• Rest of World -- 9-12 days

FEEDBACK
We enjoy hearing from our customers. Please email your suggestions and comments about our products/service to us via our Contact Us page.

RETURNS
We offer a full money-back guarantee on all goods returned in saleable condition within 30 days.

All of our products carry a standard ONE-YEAR WARRANTY as laid out under The Consumer Guarantees Act 1993  (some of our products carry longer warranties)

We want you to be happy with your purchase. If your goods don't reach you in perfect condition, please notify us as soon as it is convenient. If the error is ours, the return postage is at our cost too, but please advise of the problem first so that we may decide how best to deal with it. We will replace or reimburse you for unsatisfactory goods.

CUSTOMS/ CLEARANCE CHARGES
You may be subject to import duties and taxes, which are levied to the purchaser or recipient once the package reaches the destination. We have no control over these charges and cannot predict which customers or shipments will be subject to the charges. We therefore accept no responsibility for any duties or taxes charged and we will not alter our documentation in order to defraud these agencies. Customs and import regulations vary widely between countries. It's entirely your responsibility to ensure that any goods which you order are not prohibited/restricted within your delivery country.
Timberly Ltd accepts no liability for the refund/replacement of any goods or any costs relating to or arising from, the importation or confiscation of any goods by your countries Customs Office or another government body. Likewise, any import duty or tax payable on your order is not our responsibility and is beyond our control.