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Shipping & Returns

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If you would like to know the cost of delivery from our store before you order please Contact us

Due to postage rates changing the stated shipping is an estimate only.

Prices for post are for New Zealand Only email for a quote if going overseas

Items will be sent standard mail or Courier mail track and trace post  unless otherwise requested.

NEW ZEALAND ORDERS
We will try our best to have your parcel couriered/mailed  to you within 2-3 working days from received payment, unless you are advised otherwise due to delays. Orders paid by cheque will be posted direct to you after payment has cleared.
Occasionally, we may be unable to supply a product or there may be a delay on a particular order. We will email you if any of these problems arise, as we sometimes carry limited quantities of certain stock. If we have run out of a product at the time of ordering we will back order and advise you of an approximate delivery time.

Over Seas Orders welcomed: the Postal rate will be quoted on an individual order basis at cost 

We have a no handling fee policy on orders over $100 NZ

FEEDBACK
We enjoy hearing from our customers. Please email your suggestions and comments about our products/service to us via our 'Contact us' page.

RETURNS
We offer a full money-back guarantee on all goods returned in sale-able condition within 30 days.

All our products carry a standard one year Warranty as laid out under  
The
Consumer Guarantees Act 1993  (some of our products carry longer warranties than required please check descriptions )

We want you to be happy with your purchase. If your goods don't reach you in perfect condition, please notify us as soon as it is convenient. If the error is ours, the return postage is at our cost too, but please advise of the problem first so that we may decide how best to deal with it. We will replace or reimburse you for unsatisfactory goods.

INTERNATIONAL ORDERS
The delivery cost of all international orders is calculated according to the weight and size of the products you order. If you would like to know the cost of delivery before you order please contact us.This website has no way of calculating combined orders email for a quote  

INTERNATIONAL DELIVERY TIMES
We use standard International Air postage for all international orders.
The target delivery times are as follows:
• Australia (Zone A) -- 4-8 days
• South Pacific (Zone B) -- 9-12 days
• East Asia and Northern America (Zone C) -- 9-12 days
• UK and Europe (Zone D) -- 9-12 days
• Rest of world (Zone E) -- 9-12 days

CUSTOMS/ CLEARANCE CHARGES
You may be subject to import duties and taxes, which are levied to the purchaser or recipient once the package reaches the destination. We have no control over these charges and cannot predict which customers or shipments will be subject to the charges. We therefore accept no responsibility for any duties or taxes charged and we will not alter our documentation in order to defraud these agencies. Customs and import regulations vary widely between countries. It's entirely your responsibility to ensure that any goods which you order are not prohibited/restricted within your delivery country.
Timberly Ltd accepts no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body. Likewise any import duty or tax payable on your order is not our responsibility and is beyond our control.

Occasionally a product which you order may be out of stock. In this case we'll contact you promptly with an ETA. We only charge for goods that are available, and only at the time they're sent. If you have any special delivery instructions please convey these via the field provided at checkout or contact us by email